If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.
non-refundable bookings isn't possible but changing dates is possible in Cappadocia Booking web site. If you decide to cancel your booking, you may incur charges. Any cancellation fees are determined by the property, and you'll pay any additional costs to the property.
After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, contact the property to confirm they got your cancellation.
For Cappadocia Hotel reservations, You may be charged a prepayment according to the property's prepayment policy. This is done to verify your credit card, where a temporary hold is placed on an amount until after check-out. It's best to contact the property for any questions about how you'll be charged.
Properties request this to confirm your reservation. You may be pre-authorized* to ensure that your credit card is valid and has sufficient funds. In some cases, your details are used to pay for your stay when you book.
*A pre-authorization is a temporary hold on an amount to ensure your card is valid and has sufficient funds. The amount held will be returned to your account after a certain period of time, depending on the property and your card provider.
Depending on the booking's payment policy this charge may be either of the following:
A pre-authorization, which is a a temporary hold on an amount to ensure your card is valid and has sufficient funds. The amount held will be returned to your account after a certain period of time, depending on the property and your card provider.
A deposit or prepayment, which are required by some properties when you book. This is highlighted in your confirmation email. If you're eligible for free cancellation, this amount is returned to you when you cancel your booking.
Yes! You can make changes to your booking from your confirmation email or at Booking.com. Depending on the property's policy, you can do the following:
Change check-in/out times
Edit credit card details
Change guest details
Select bed type
Change room type
Add a room
Add a meal
Make a request
Contact the property
For each reservation, Kapadokyabooking.com provides a unique and anonymous alias email address for both you and the property. All messages sent to this alias email will be forwarded to the property, including links, images, and attachments (up to 15 MB).
For security purposes, Kapadokyabooking.com has an automated system that monitors communication for malicious content. This includes spam and the limitation of certain file types, such as .zip, .rar and .exe.
Please be aware that email communication generated by the property will be sent on their behalf by Kapadokyabooking.com. Kapadokyabooking.com cannot be held accountable for the content of the communication. If you suspect that the content of the communication is inappropriate, suspicious or contains spam, we ask that you report this information by clicking on the link at the bottom right corner of the email.
These communications will be stored by Booking.com. Booking.com can access direct communications upon request from either you or the property, and if strictly necessary, for security or law enforcement purposes, such as fraud detection and prevention.
Kapadokyabooking.com may analyze communications to improve its services. If you don't want Kapadokyabooking.com to monitor or store your direct communications made through Kapadokyabooking.com, please do not use the direct communication feature offered by Kapadokyabooking.com, including communication through alias email addresses.
Every room or property has an individual policy determined by the property.
A “non-refundable” policy means a fee will apply if you decide to change or cancel your booking. This fee is mentioned during the booking process in the conditions and in the booking confirmation.
A “free cancellation” policy means you can change or cancel a booking for free, as long as you do it within the time frame specified by the property (e.g. “Cancel up to x days” or “Cancel before mm/dd/yy hh:mm”). This is mentioned in the conditions during the booking process and in the booking confirmation.
KapadokyaBooking.com User Account is a self-service system that allows you to view, cancel and change your reservation. You can create a user account for yourself quickly and for free by clicking Sign Up on the upper right corner at the homepage of KapadokyaBooking.com. If you want to log in to your account during your next visits to the website, you can click Log in on the upper right of the homepage and access your account.